Shipping policy
Earthloom Shipping Policy
At Earthloom, we strive to deliver your orders quickly, efficiently, and sustainably. Below, you’ll find our shipping guidelines, including processing times, delivery estimates, and shipping rates.
Processing & Shipping Times
Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays).
Standard Shipping: Typically arrives within 3-7 business days after processing.
Expedited Shipping: Available for an additional fee, with delivery in 2-4 business days.
International Shipping: Delivery times vary based on destination and customs clearance, typically ranging from 7-21 business days.
Shipping Rates
Standard Shipping (Canada): Free Shipping in Canada - Orders above CAD$150; Flat Fee of CAD$12.99 for orders below.
Expedited Shipping (Canada): Rates calculated at checkout.
Standard Shipping (USA): Free Shipping to USA - Orders above CAD$200; Flat Fee of CAD$19.99 for orders below. Customers are responsible for any customs duties or taxes.
International Shipping: Rates vary by location and will be calculated at checkout. Customers are responsible for any customs duties or taxes.
Premium White-Glove Delivery
Our white-glove service includes scheduled delivery, in-home placement in your room of choice, assembly where applicable, and removal of all packaging — no matter how many pieces are in your order. Available on furniture and oversized items.
Alberta: CAD $199 flat rate per order. Orders above CAD $5,000 include complimentary white-glove delivery.
British Columbia, Saskatchewan & Manitoba: CAD $449 flat rate per order.
Ontario, Québec & Atlantic Canada: CAD $599 flat rate per order.
White-glove delivery is not available in Yukon, Northwest Territories, or Nunavut. Questions about your delivery? Contact us at team@earthloom.ca.
Sustainable Packaging
We use eco-friendly, recyclable, and compostable packaging whenever possible to reduce our environmental impact.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your shipment directly through our website or the carrier’s tracking portal.
Lost or Delayed Shipments
If your package is delayed or lost in transit, please reach out to our support team at team@earthloom.ca. We will work with the carrier to resolve the issue as quickly as possible.
Returns & Exchanges
For details on returns and exchanges, please visit our Return Policy page.
If you have any further questions regarding shipping, feel free to contact us at team@earthloom.ca.
Thank you for choosing Earthloom!