Shipping policy
At Earthloom, we strive to deliver your orders quickly, efficiently, and sustainably. Below you'll find our shipping guidelines, including processing times, delivery estimates, and shipping rates.
Processing & Shipping Times
Order Processing:
Orders are processed within 1–2 business days (excluding weekends and holidays). Standard Shipping: Typically arrives within 3–7 business days after processing. Expedited Shipping: Available for an additional fee, with delivery in 2–4 business days.
Furniture & Oversized Items:
Estimated delivery is 14–21 business days. Our delivery team will contact you to schedule a time that works. International Shipping: Delivery times vary based on destination and customs clearance, typically ranging from 7–21 business days.
Shipping Rates — Everyday Goods
Standard Shipping (Canada): Free shipping on orders above CAD $199; flat fee of CAD $9.99 for orders below.
Expedited Shipping (Canada): Rates calculated at checkout.
Standard Shipping (USA): Flat fee of USD 29. Customers are responsible for any customs duties or taxes.
International Shipping: Rates vary by location and are calculated at checkout. Customers are responsible for any customs duties or taxes.
Furniture & Oversized Delivery
We offer two delivery options across Canada for furniture and oversized items:
In-Home Delivery & Setup
— scheduled delivery, carried in and placed in your room of choice, assembled where applicable, and all packaging removed — no matter how many pieces are in your order. CAD $199 in Alberta, CAD $299 elsewhere in Canada.
Doorstep Delivery
— delivered to your front door or garage, in original packaging. Assembly and packaging removal not included. CAD $99 in Alberta, CAD $199 elsewhere in Canada.
Northern Canada & Remote Addresses:
Doorstep Delivery is CAD $199 and In-Home Delivery & Setup is CAD $299 — we'll confirm arrangements with you before shipping.
A small number of pieces require In-Home Delivery & Setup with installation and are not eligible for Doorstep Delivery; this is noted on the product page where applicable.
Questions about your delivery? Contact us at team@earthloom.ca.
Sustainable Packaging We use eco-friendly, recyclable, and compostable packaging whenever possible to reduce our environmental impact.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can track your shipment directly through our website or the carrier's tracking portal. For furniture deliveries, our delivery team will contact you directly to schedule.
Lost or Delayed Shipments If your package is delayed or lost in transit, please reach out to our support team at team@earthloom.ca. We will work with the carrier to resolve the issue as quickly as possible.
Returns & Exchanges For details on returns and exchanges, please visit our Return Policy page.
If you have any further questions regarding shipping, feel free to contact us at team@earthloom.ca.
Thank you for choosing Earthloom!